Privacy Policy

Talo (“we”, “us”) provides the Talo bedtime experience for families. This policy describes how we collect, use, and share information when you use our apps, websites, and related services.

If you are a parent or legal guardian, you are responsible for your child’s use of Talo in child mode and for reviewing this policy together with our Terms of Service.

1. Information we collect

• Parent account data: email address and authentication credentials you provide when you create a parent account.
• Child profile data: information you choose to add, such as your child’s first name or nickname, age range, and story interests, used only to personalize bedtime sessions.
• Usage and session data: technical logs, session duration, story titles, and transcripts where enabled, to operate the service, improve safety, and show parent history in the dashboard.
• Device data: device type, OS version, and diagnostic data needed for reliability and security.

2. How we use information

We use the information above to:

• Provide, secure, and improve Talo and parent controls;
• Personalize stories within boundaries you set;
• Communicate important service and safety notices to parents;
• Comply with law and respond to lawful requests.

3. Children’s privacy (COPPA)

Talo is designed so that parents create and manage accounts and child profiles. We collect personal information from children only where a parent has provided consent and the collection is reasonably necessary to offer the service. Parents may review, update, or delete child profile information from the Talo app or by contacting us.

4. Sharing

We do not sell personal information. We share data only with service providers who help us run the product (for example hosting or audio delivery), under contracts that require appropriate protection, or when required by law.

5. Retention

We retain information as long as your account is active and for a limited period afterward for backups, legal obligations, and dispute resolution. Parents may request deletion of personal information subject to legal exceptions.

6. Security

We use industry-standard safeguards designed to protect information in transit and at rest. No method of transmission over the Internet is completely secure.

7. International users

If you access Talo from outside your home country, your information may be processed in the United States or other countries where we or our providers operate.

8. Changes

We may update this policy from time to time. We will post the new date at the top and, where appropriate, provide additional notice in the app or by email.

9. Contact

Questions or requests about privacy: [email protected]

For general help, see Support.