Help for parents using Talo
Email the team at [email protected]. We respond to parent inquiries as quickly as we can, typically within a few business days.
How do I manage my child’s profile?
Open Parent mode from the home screen, then use the dashboard tabs to adjust session history, time limits, story settings, and your child's name, age, and interests.
I forgot my password.
Use the password reset flow in the app if available, or email [email protected] from the address on your account.
How do subscriptions work?
Subscription options appear in parent mode after the free trial period described in the app. Purchases are processed by the platform store (Apple / Google); see their receipts and cancellation policies alongside our Terms of Service.
Safety concern about content.
Tell us the date, approximate time, and what you heard or saw. We investigate every report. Contact [email protected] with subject line “Safety report”.